Privacy Policy

1. Information We Collect

AuraGlow Bengaluru collects the following types of information when you use our website or place an order:

• Personal identification information (name, email address, phone number)
• Delivery information (shipping address, pin code)
• Payment details (processed securely through third-party gateways — we do not store card data)
• Usage data (pages visited, browser type, device information)
• Communication records (emails, WhatsApp messages, form submissions)

2. How We Use Your Information

• Processing and fulfilling your orders
• Communicating with you about your orders and account
• Improving our website and services
• Sending promotional content and updates (only with your consent)
• Complying with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal data. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

4. Third-Party Sharing

We may share your information with the following third parties solely for the purpose of delivering our services:

• Payment processors (Razorpay, Pinelabs, CCAvenue)
• Logistics and courier partners
• Technology and analytics providers
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Receive your data in a portable format

All requests will be responded to within 30 days. Contact us at support@auraglowbengaluru.in.

6. Cookies

Our website uses the following types of cookies:

• Essential cookies (required for the website to function)
• Analytics cookies (Google Analytics, to understand how visitors use our site)
• Preference cookies (to remember your settings and choices)

7. Children

Our website is not directed to children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.